Covid-19 updates for Arabic Design prints customers

Summary

We are continuing to fulfill as much as we can at our facilities. Our EU and MX branches are operating as normal while following each country’s public health guidelines. Our branches in NC and LA are also operational and we’re working on safely increasing our output.

In LA, we’re back to fulfilling more all-over print products, starting with tote bags, beach bags, drawstring bags, and fanny packs.

We’re partnering with backup facilities to help us manage order volume, and we’re routing orders to wherever they can be fulfilled most efficiently. As of now, we’re working with 9 backup facilities in the US, Europe, and Australia, and we’re looking for more options.

Latest update May 20, 2020

We’re still seeing long fulfillment and shipping times at Printful and industry-wide. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day, and we’re not available on the phone. We try to keep chat available during US business hours on Mon-Fri, but periodically turn it off to catch up with queues.

We’re working hard to safely increase our capacity and we’ve made good progress in the last month. In Charlotte, our goal is to increase our daily printing output by 2,000 orders week over week. We’ve already grown our DTG capacity by 20% and we’re working on improving more categories.

We’re hiring and training new employees in fulfillment and investing in more printing tech. We’re now working with nine backup facilities, and we’re scaling production at our new in-house facility in Barcelona.

Even with all the steps we’re taking, it’ll still take time to bring our fulfillment times back to normal. Some product categories are already there, especially products that we fulfill in Europe. Fulfillment is still taking long for our top categories: DTG, embroidery, and all-over printed apparel.

Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that Latvia’s airlines are starting to ease restrictions on flights, which means that we’ll be able to ship orders from Europe more frequently.

We’ll continue posting updates as they come; thanks for your patience and for reading.

Fulfillment Estimate

USEU
Posters3 – 6 business days3 – 6 business days
Canvas6 – 12 business days3 – 6 business days